Java L2 Support ( Banking application support experience) Location: Alpharetta, GA ( 5 days onsite m
alpharetta, GA (On-Site)
Job Description:
Java L2 Support ( Banking application support experience)
Location: Alpharetta, GA ( 5 days onsite mandatory)
W2 - INDEPENDENT CONSULTANTS - who can work on our w2
As a Level 2 (L2) Java Support Engineer in a banking application support team, you will provide second-tier technical and functional support for enterprise banking applications built on Java and related technologies. You will troubleshoot incidents, work closely with development (L3) teams, monitor production stability, manage SLAs, and act as a key contact for clients/internal stakeholder
Key Responsibilities
Technical Support & Troubleshooting
Provide L2 application support for Java-based banking systems (e.g., online banking, core banking modules).
Investigate, diagnose, and resolve incidents and technical issues within defined SLAs.
Perform log analysis and triaging using tools like Kibana, Dynatrace or equivalent.
Troubleshoot End-of-Day (EOD) / End-of-Cycle (EOC) jobs and batch processes.
Use SQL queries to investigate data issues and assist in root-cause analysis.
Collaboration & Escalation
Coordinate with L1 support to escalate unresolved issues and with L3/development teams for complex defects.
Track and manage incidents using ITSM/ticketing tools (e.g., ServiceNow, JIRA)
As a Level 2 (L2) Java Support Engineer in a banking application support team, you will provide second-tier technical and functional support for enterprise banking applications built on Java and related technologies. You will troubleshoot incidents, work closely with development (L3) teams, monitor production stability, manage SLAs, and act as a key contact for clients/internal stakeholder
Key Responsibilities
Technical Support & Troubleshooting
Provide L2 application support for Java-based banking systems (e.g., online banking, core banking modules).
Investigate, diagnose, and resolve incidents and technical issues within defined SLAs.
Perform log analysis and triaging using tools like Kibana, Dynatrace or equivalent.
Troubleshoot End-of-Day (EOD) / End-of-Cycle (EOC) jobs and batch processes.
Use SQL queries to investigate data issues and assist in root-cause analysis.
Collaboration & Escalation
Coordinate with L1 support to escalate unresolved issues and with L3/development teams for complex defects.
Track and manage incidents using ITSM/ticketing tools (e.g., ServiceNow, JIRA)
Key Skills:
- java , l2 support , oracle dba, banking, sql ,
JAVA