Sr Technical Consultant – ITSM / HAM / SAM / SPM
Remote Work
Job Description:
Immediate Hiring - Remote contract openings with 20–30% travel (expenses reimbursed)
Senior Technical Consultant to lead ServiceNow implementation for ITAM (HAM/SAM), ITSM, and SPM modules. The role involves solution design, configuration, stakeholder collaboration, and driving end-to-end technical delivery. Strong expertise in ServiceNow platform development and asset management is essential.
Key Responsibilities
- Solution Architecture & Delivery: Lead design, configuration, and implementation of ITAM, HAM, SAM, SPM, and ITSM (Incident, Problem, Change) solutions. HAM & SAM implementation (Mandatory)
- Strategic Planning: Collaborate with stakeholders to define technical roadmaps and architectural visions.
- Technical Consulting: Advise clients on leveraging ServiceNow capabilities, conducting workshops, and creating technical documentation (e.g., user stories, testing strategies).
- Configuration & Integration: Customize ServiceNow components and manage integration points (e.g., SCCM, Active Directory).
- Process Improvement: Optimize IT asset management lifecycle processes.
- Strong design & governance experience
Required Qualifications
- Experience: 3-8 years of hands-on experience with the ServiceNow platform, specifically in ITAM/HAM/SAM modules.
- Technical Skills: Proficiency in ServiceNow configuration, scripting, and integration.
- Project Management: Proven ability to manage complex stakeholder environments and lead delivery teams.
- Certifications: ServiceNow Implementation Specialist certifications are highly preferred.
- Education: Bachelor’s degree in Computer Science or related IT field.
Key Skills:
- ITSM / HAM / SAM / SPM