Title: Genesys Architect
Job Type: Long Term
Hybrid
Experience: 10yrs

Description:
Key Responsibilities
· Architect and implement enterprise-scale solutions using Genesys Cloud CX andGenesys Engage (v8.x/7.x).
· Design intelligent call routing flows, IVRs, and CTI integrations to enhancecustomer service.
· Lead cloud migration initiatives and hybrid telephony deployments to improveperformance, scalability, and reliability.
· Integrate Genesys platforms with CRM tools such as Salesforce, Zendesk, andHubSpot.
· Utilize middleware tools (RabbitMQ, TIBCO) to enable seamless, asynchronouscommunication between systems.
· Oversee the development of real-time and historical reporting through Genesysanalytics.
· Ensure high availability and security compliance of telephony systems acrossWindows and Linux environments.
· Collaborate with stakeholders to gather requirements, conduct architecturereviews, and provide expert guidance.
· Train and support internal technical teams on Genesys tools and best practices.
· Create comprehensive documentation covering architecture, configuration, andmaintenance.

Required Skills and Qualifications

· 10+ years of experience in Genesys technology architecture andimplementation.
· Expertise in Genesys Cloud CX, Genesys Engage, IVR design, CTI, and call flowengineering.
· Strong experience with Avaya PBX, Cisco IP-PBX, and Asterisk telephonysystems.
· Skilled in integration with enterprise tools such as Salesforce, Siebel,Zendesk, and Freshdesk.
· Proficient in Java, JavaScript, C#, and scripting languages for backendtelephony features.
· Experience with RabbitMQ, WebLogic, Apache, IIS, and other middleware andhosting tools.
· Working knowledge of SQL, Oracle, PostgreSQL, MongoDB, and other databaseplatforms.
· Familiarity with NICE and Verint Workforce Management (WFM) tools.
· Strong project leadership, communication, and documentation skills.
· Ability to manage multi-system environments in Windows, Linux, and macOS.

Preferred Qualifications
· Experience with cloud-native and hybrid deployments.
· Knowledge of SCXML, VXML, and CCXML for voice application development.
· Certifications in Genesys or related cloud/telephony platforms (preferred butnot required).

Education
Bachelor’s Degree in Computer Science, Information Technology, Engineering, orrelated field