POSITION PURPOSE

We are seeking an experienced and innovative Technical Applications Specialist to support and transform our mission-critical customer operations. In this role, you will not only maintain our essential utility systems but also drive technological advancement and operational excellence.

As we continue to modernize our operations, you'll have the opportunity to influence our technical roadmap, implement cutting-edge solutions, and leverage emerging technologies to enhance our service delivery. This role combines traditional utility operations knowledge with forward-thinking approaches to system optimization and automation, making it ideal for a technology professional who is passionate about innovation in the water utility sector.

PRIMARY DUTIES / RESPONSIBILITIES

• Serve as primary technical expert for AMI systems, including Sensus AMI, Neptune 360, Itron/Temetra, and Metron Farnier

• Support and maintain water quality monitoring and compliance applications

• Manage and support custom Meter Test Bench application, ensuring accuracy of meter testing operations and data integrity

• Ensure data integrity and reporting accuracy for regulatory compliance

• Provide technical support for our Laboratory Information Management System (LIMS) and Water Quality Management System

• Troubleshoot system issues and provide timely resolution

• Configure and maintain system integrations

• Create and maintain technical documentation for all supported applications

• Develop standard operating procedures (SOPs) for routine operations

• Maintain system architecture and integration diagrams

• Prepare technical specifications for system enhancements

QUALIFICATIONS

• Education / Experience / Background

• Bachelor’s degree or equivalent required

• 5+ years of experience in utility operations and related applications

• Demonstrated experience with utility operations applications

• Proficiency with database management and SQL

• Proven track record in technical problem solving

SKILLS / ABILITIES

• Understanding of AMI systems and meter data management

• Knowledge of water quality monitoring systems

• Familiarity with mobile workforce management platforms

• Experience with system administration and support

• Excellent communication and documentation skills

• Ability to manage multiple priorities effectively

• Quick problem-solving abilities for real-time operational issues

• Strong customer service orientation

• Self-motivated with the ability to work independently

• Team player with a collaborative approach

• Comfortable with both office and field work environments