Job Title:  Genesys Developer

Location Details: Charlotte, NC OR Detroit, MI (office 3 days/week)

Daily Responsibilities: 

•Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements.

•Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed

•Work collaborative with other IT teams such as Middleware and Salesforce engineering.

•Responsible for working with agile team to create, write, and execute testing plans

•Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues.

Qualifications and Education Requirements:

Required BS/MS in Computer Science, Engineering, or related subject

Required Skills:

•Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool

•Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers

•Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)

•Understanding of authentication methodologies (Oauth, SAML)

•Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc…

•Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

Preferred Skills:

•NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)

•Experience with implementation and supporting Genesys WFM and Reporting Experience with Cyara Velocity and/or Cyara Cruncher testing tools

•Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code

Soft Skills:

•Ability to consume business requirements and create detailed technical process flow documentation

•Work collaboratively with other teams to align technical requirements

•Ability to provide business stakeholders technical guidance and best practices

Hard Skills:

•Genesys Cloud Web Messaging development experience

•Genesys Cloud Architect development experience

•API development and integration experience