Job Title: IT Engagement Manager (Delivery)

Client Industry: Utility
Location: Waltham, Massachusetts (Hybrid – Onsite 3 days/week)
Visa Status: Open (All Visas Accepted)
Rate: Flexible for the right candidate
Type: W2

Role Summary:

We are urgently seeking an experienced IT Engagement Manager (Delivery) to lead strategic technology initiatives for a leading utility company. This role requires a strong leader with a proven track record of managing large-scale IT project delivery, client engagement, and cross-functional team collaboration. The position involves working closely with internal business stakeholders, technology teams, and third-party vendors to ensure high-quality delivery of IT solutions aligned with organizational objectives.

Key Responsibilities:

• Serve as the primary point of contact between IT and business stakeholders across multiple departments.
• Lead end-to-end delivery of complex IT initiatives, from project initiation through execution, ensuring alignment with business goals.
• Manage project scope, timelines, resources, and budgets, while maintaining focus on quality and risk mitigation.
• Build and maintain strong client relationships, ensuring consistent communication and expectation management.
• Collaborate with solution architects, business analysts, developers, and QA teams to deliver scalable and reliable solutions.
• Track project milestones, prepare status reports, and facilitate project reviews with executive stakeholders.
• Resolve escalated issues and remove blockers to ensure successful, on-time delivery.
• Ensure adherence to governance processes, project methodologies (Agile/Waterfall), and IT compliance standards.
• Drive continuous improvement in delivery processes, tools, and team performance.

Qualifications:

• 10+ years of IT experience with a focus on program or project delivery in complex enterprise environments.
• 5+ years in a client-facing Engagement/Delivery Manager role.
• Prior experience in the utility or energy sector is highly preferred.
• Strong background in project and program management with hands-on experience in Agile, Scrum, and Waterfall methodologies.
• Proven ability to communicate effectively with both technical teams and senior business leadership.
• Demonstrated experience with vendor management, offshore coordination, and cross-functional leadership.
• Proficiency in project management tools (e.g., MS Project, JIRA, Confluence, ServiceNow).
• Bachelor’s or Master’s degree in Computer Science, Information Systems, Business, or a related field.
• PMP, SAFe, or similar certifications are a plus.